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content
resources — CRM* & customer service
* customer relationship management
NOTE: These are sites that I found personally interesting or useful. These links do not constitute an endorsement, and I do not guarantee their continued availability.
ClickZ : B2B Email Marketing : Speak the Language of Your Audience
CRM for Your Site -- on the Cheap
Darwin - Online Feature - Learn - Research Reports
Darwin Executive Guides - Customer Relationship Management
Internet World Magazine > Your New Boss - May 1, 2001
Internet World Magazine: Patricia B. Seybold's - May 1, 2001
Linking 1-2-3; December 7, 1998 (Random Thoughts)
Loyalty Marketing and Frequency Marketing Newsletter: Colloquy
New Economy: Online Companies' Customer Service Is Hardly a Priority
New Thinking About Customer Value Metrics, Part 2
Read Darwin -Bad Data In, Bad Decisions Out - DATA MANAGEMENT - Magazine - Darwin Magazine
Read Darwin -Thinking Small - Special Report: The Customer Agenda
Service still stinks! | CNET News.com
The Three Most Valuable Lessons Learned, Part 1
customer service
2002: The Year We Make Contact (With Our Customers)
eCommerceBase - Customer Satisfaction in 7 Steps
The Fear of Satisfying Customers
Managing customer expectations is key to aligning IT with business
The Lost Art of Conversation - Encouraging Contact Online
New Economy: Online Companies' Customer Service Is Hardly a Priority
Online Customer Care - Your Options
Online Customer Service Found Lacking
Online Features - Swift Kick - My Bubble - - Darwin Archive - Darwin Magazine
The Post-Web World: Connecting With Connected Consumers
Read Darwin - Do You Really Need a Customer Czar? - Special Report: The Customer Agenda
Read Darwin -Put Your Money Where Your Mouthpiece Is - CALL CENTERS
Why I'm flying JetBlue tomorrow (and not American)
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