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The Top 25 Things Every Content Management Vendor Should Know About What their Customers Want

I co-wrote this white paper back in April 2003. My co-author was Leslie O’Flahavan, who runs EWriteOnline. Almost 1,000 people downloaded the paper back then! At the time, here’s what we said about it: This report comes from a recent discussion among content owners about what they want their contentRead More …

Why FAQs are not effective web content

Almost every website I consult on has a collection of Frequently Asked Questions, also known as FAQs. I always counsel clients that they should eliminate their FAQs and instead integrate the information into their content. Why? FAQs are too wordy FAQs are too specific FAQs are difficult to search FAQsRead More …

PDF dos and don’ts

I’ll say it: The web contains far too much content presented in the form of a document: PDF, Word document, PowerPoint presentation, or Excel spreadsheet. Document-based content is often more convenient for content creators, but is far less convenient and less effective for users. Web users are less likely toRead More …

Your content challenge is really a people challenge

I recently asked my online networks a question: What is your biggest content strategy challenge: Goals, findability, consistent voice, ownership, outdated content, or something else? Almost immediately, the answers started pouring in — and they weren’t exactly what I had expected. While a few folks mentioned challenges with goals, platforms,Read More …

Content strategy readings

Here are some readings about content strategy and related topics that have resonated with me in the last several weeks. Happy reading!   Developing a website content strategy for a new nonprofit site: elements to include by Marlene Oliveira   Content Strategy Needs Content Strategists by Carrie Hane   SomeRead More …